STORE POLICIES




Satisfaction Guaranteed

We're committed to providing our customers with a world-class online shopping experience. You can find information regarding store policies and services below. To contact us directly, feel free to call toll-free or email us and we'll be glad to help.


If you’re not satisfied with your purchase for any reason, you may return it for a refund of the purchase price to your credit card or exchange it for the same product within 30 days of receipt. Depending on product availability, items may be exchanged for another item of equal value.


Returns & Exchanges

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT AND WANT TO RETURN IT?


A damaged or defective product may be returned or exchanged for the same or a like product. Jackson will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the discretion of Jackson and require a Return Authorization (RA) number to receive shipping label.


Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).


WHAT IF I AM SIMPLY NOT SATISFIED WITH MY PRODUCT AND WANT TO RETURN IT?

If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same product.


Jackson will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Jackson will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.


All returned items must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.


Returns Procedure

HOW DO I MAKE A RETURN?

All returns require prior authorization from Jackson and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you.


Contact the Jackson Gear Advisors team at (800) 856-9801 or email us at [email protected] to obtain an RA number and a prepaid return shipping label.

  • If calling, please have your order number ready, as well as the name on the credit card used in the transaction.
  • If emailing, please include your order number as well as the name on the credit card used in the transaction in your email.

After receiving your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label.


Drop off the package at any FedEx shipping location or schedule FedEx to pick up directly.


Send returns to:

Jackson/Charvel Manufacturing, Inc.
ATTN: Online Returns Dept.
1295 East Central Ave
San Bernardino, CA 92408



Jackson will process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.


Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.


Change or Cancel Order

We strive to ship your order as soon as possible after it has been placed. Provided that the shipping process of your order has not been initiated, we will be happy to attempt to change or cancel your order for you.


Unfortunately, if the shipping process has been initiated, we are not able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms). Visit our Store Policies page for more information about our return and exchange policy.



To request a cancellation or change to your order, please call a Jackson Gear Advisor at 1-800-856-9801.

Thank you for your consideration. 

Shipping

NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Jackson is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.




NOTE: FedEx 2-Day and Next Day orders process same day if placed by 8:00AM PST, Monday-Friday.


*Spend over $50, Get FREE standard shipping.


* Shipments to PO boxes require 7 to 14 business days and are serviced via USPS. Please anticipate 40 to 60 days for deliveries to all Armed Forces shipping addresses.



Back Orders

In an effort to better serve you, we are currently only taking orders for items that are in stock and ready to ship to your door.


If the item you are interested in is in stock, you will be able to place it in your shopping cart and continue to check out.


If the item is out of stock, you will not be able to add it to your cart and a “Notify Me When This Arrives” button will appear on the product page. Click the “Notify Me When This Arrives” button to sign-up and receive a back-in-stock email notification when the product is available again.


How to Order

Ordering online from JacksonGuitars.com is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When ordering online, your credit card will not be charged until your order begins processing.


International Orders

While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on JacksonGuitars.com may also be purchased from local Jackson dealers in your country or region. Please contact the Jackson Distributor in your area for help finding a store or dealer near you.


Pricing, Payments & Taxes

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases. When you order through our secure online shopping cart, we do not charge your credit card until your order begins processing.


All orders are subject to verification and acceptance before shipping. Local sales tax is applicable in most U.S. states. Sales tax is calculated at the local tax rate of the shipping address.


Please note that we currently deliver orders within the United States only.


Your Privacy

While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on JacksonGuitars.com may also be purchased from local Jackson dealers in your country or region. Please contact the Jackson Distributor in your area for help finding a store or dealer near you


Jacksonguitars.com Promotion Code Policy

Promotion codes are not valid on Sale Product (denoted via strikethrough pricing) and are one-time use only. To use a promotion code, enter the specific code at checkout where Add Promo Code is seen. Please note: promotion codes cannot be used in conjunction with any other standalone promotion or offer. See HERE for current promotional T&Cs


Contact Us

For further assistance, contact the Jackson Gear Advisors team at (800) 856-9801 or email us at [email protected]. Hours: Monday–Friday: 8:00 a.m. to 11:00 p.m. EST