STORE POLICIES

Satisfaction Guaranteed

We're committed to providing our customers with a world-class online shopping experience. You can find information regarding store policies and services below. To contact us directly, feel free to call toll-free or email us and we'll be glad to help.

If you’re not satisfied with your purchase for any reason, you may return it for a refund of the purchase price to your credit card or exchange it for the same product within 30 days of receipt. Depending on product availability, items may be exchanged for another item of equal value.

Jackson will process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.

Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.

Change or Cancel Order

We strive to ship your order as soon as possible after it has been placed. Provided that the shipping process of your order has not been initiated, we will be happy to attempt to change or cancel your order for you.

Unfortunately, if the shipping process has been initiated, we are not able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms). Visit our Store Policies page for more information about our return and exchange policy.

To request a cancellation or change to your order, please contact a Jackson Gear Advisor at [email protected].

Thank you for your consideration. 

Shipping

NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Jackson is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.



Christmas Shipping Deadlines:

Standard Shipping: Ordering before 17/12/24 is recommended. Shipping takes 3-7 business days at present. However times may vary depending on your location.

Express Shipping: Ordering before 19/12/24 is recommended. Shipping takes 1-3 business days at present. However times may vary depending on your location.

NOTE: Please anticipate 40 to 60 days for deliveries to all Armed Forces shipping addresses.

Pre Orders

When making a pre-order on the Jackson site, your form of payment will be charged at the time of purchase. Afterward, you will receive an email confirmation of your purchase and an email when your purchase has shipped. Should you have further questions or concerns about your pre-order, please use the contact information at the bottom of this page. If the item you are interested in is in stock, you will be able to place it in your shopping cart and continue to check out.



If the item is out of stock with no ETA, you will not be able to add it to your cart and a “Notify Me When This Arrives” button will appear on the product page. Click the “Notify Me When This Arrives” button to sign-up and receive a back-in-stock email notification when the product is available again.

How to Order

Ordering online from JacksonGuitars.com is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When you order through our secure online shopping cart, we charge your credit card in full, then ship your merchandise to you.

International Orders

While we truly appreciate your interest we are only able to accept orders and ship to customers in UK, Germany, France, Italy & Spain at this time. If you want to place an order for another country, please use the Country Selector located at the bottom left of the page to redirect you to the correct web site. Please Note: Not all countries are currently able to take orders.

Pricing, Payments & Taxes

The following terms apply to your purchase from Fender Sales BV, Tradeboulevard 4, 4761RL Zevenbergen, Amsterdam through our UK store. All prices are in Great British Pounds and are subject to change without notice. The right to adjust the prices does not apply to orders that have already been checked out. We currently accept UK Visa, Visa Debit, American Express and Mastercard credit cards for online. When you order through our secure online shopping cart, or through our customer service team over the phone, we do not charge your credit card until the date we ship your merchandise to you.

All orders are subject to verification and acceptance before shipping. The applicable VAT is calculated at the current rate of 20%. This value is included in the product price that you see displayed on the website. The only category, which is exempt from VAT, is children's clothing.

Questions can be directed via email through Consumer Relations at [email protected], or by mail to Fender Sales BV Tradeboulevard 4, 4761RL Zevenbergen, Amsterdam The Netherlands. These terms will be governed by the laws of the Netherlands.

Your Privacy

Click HERE to read privacy policy.

PROMOTIONS

VOUCHER CODES & DISCOUNTS

If you have received a voucher code for use on Jackson.com, the following terms and conditions apply in addition to the terms and conditions of the specific code:

• Voucher codes cannot be applied to previously placed orders.
• Voucher codes that offer a % off cannot be combined with other percentage off promotions or promos, with the exception of; * Free delivery promotions
• Voucher codes are not transferable or redeemable for cash or credit.
• Your voucher code may not be applicable to all items available at Jackson.com.
• To apply a voucher code, you must enter it prior to completing the order.
• Voucher codes may only be used once, unless otherwise noted.
• Jackson reserves the right to cancel or modify discounts and coupon promotions at any time.

FIRST ORDER DISCOUNTS

Valid on first purchase only, valid on first-time email address submission only. One-time use. By selecting "Sign Up Now" you agree to our Terms of Use and Privacy Policy. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. To redeem, enter code in the promo code box at checkout. Promotion has no cash value. Void where prohibited, taxed or otherwise restricted. This offer may be modified or discontinued at any time in Jackson’s sole discretion. Other restrictions may apply. Offer valid while supplies last.

TOTUM STUDENT DISCOUNT

Up to 20% student discount off most products when you shop online at Jackson.com. Open to UK residents only. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. To redeem, add an Jackson product to cart and add Totum coupon to cart. Not valid on prior purchases, taxes, or shipping and processing charges. Promotion has no cash value. Void where prohibited, taxed or otherwise restricted. This offer may be modified or discontinued at any time in Jackson’s sole discretion. Valid while supplies last. Other restrictions and exclusions may apply.

STUDENT BEANS & BEANS ID DISCOUNT - UP TO 20% OFF

Up to 20% student discount off most products when you shop online at Jacksonguitars.com. Discount may not be applicable to all items available at Jacksonguitars.com. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. To redeem, add a Jackson product to cart and add Student Beans or Beans ID coupon to cart. Not valid on prior purchases, taxes, or shipping and processing charges. Promotion has no cash value. Void where prohibited, taxed or otherwise restricted. This offer may be modified or discontinued at any time in Jacksons sole discretion. Valid while supplies last. Other restrictions and exclusions may apply. Offer may be subject to geographical restrictions. Open to United Kingdom, France, Germany, Spain and Italy residents only.