STORE POLICIES

Jackson will process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.

Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.

Change or Cancel Order

We strive to ship your order as soon as possible after it has been placed. Provided that the shipping process of your order has not been initiated, we will be happy to attempt to change or cancel your order for you.

Unfortunately, if the shipping process has been initiated, we are not able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms). Visit our Store Policies page for more information about our return and exchange policy.

To request a cancellation or change to your order, please contact a Jackson Gear Advisor at [email protected].

Thank you for your consideration. 

Shipping

NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Jackson is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.



JACKSON SPECIAL OFFER DISCOUNTS

Receive 50% off selected guitar cases or gig bags when you purchase a selected JS or X series Jackson Guitar on Jacksonguitars.com. To redeem, add the guitar and the corresponding case for the selected guitar to your basket. A full discount for the case will be automatically added at checkout. One-time use. Open to UK, DE, FR, ES, and IT residents only. Offer may only be used against the corresponding case for the selected guitar. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Not valid on prior purchases. Promotion has no cash value. Void where prohibited, taxed or otherwise restricted. This offer may be modified or discontinued at any time in Jackson's sole discretion. Valid while supplies last. Other restrictions and exclusions may apply. Offer expires at 11:59 PM GMT on 1st December 2024.

NOTE: Please anticipate 40 to 60 days for deliveries to all Armed Forces shipping addresses.

Pre Orders

When making a pre-order on the Jackson site, your form of payment will be charged at the time of purchase. Afterward, you will receive an email confirmation of your purchase and an email when your purchase has shipped. Should you have further questions or concerns about your pre-order, please use the contact information at the bottom of this page. If the item you are interested in is in stock, you will be able to place it in your shopping cart and continue to check out.



If the item is out of stock with no ETA, you will not be able to add it to your cart and a “Notify Me When This Arrives” button will appear on the product page. Click the “Notify Me When This Arrives” button to sign-up and receive a back-in-stock email notification when the product is available again.

How to Order

Ordering online from JacksonGuitars.com is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When you order through our secure online shopping cart, we charge your credit card in full, then ship your merchandise to you.

International Orders

While we truly appreciate your interest we are only able to accept orders and ship to customers in UK, Germany, France, Italy & Spain at this time. If you want to place an order for another country, please use the Country Selector located at the bottom left of the page to redirect you to the correct web site. Please Note: Not all countries are currently able to take orders.

Pricing, Payments & Taxes

The following terms apply to your purchase from Fender Sales BV, Tradeboulevard 4, 4761RL Zevenbergen, Amsterdam through our IT store.

All prices are in EUROs and are subject to change without notice. The right to adjust the prices does not apply to orders that have already been checked out. We currently accept Visa, Visa Debit, American Express, and Mastercard credit cards for online. When you order through our secure online shopping cart, we charge your credit card in full, then ship your merchandise to you.

All orders are subject to verification and acceptance before shipping. The applicable VAT is calculated at the current rate of 22%. This value is included in the product price that you see displayed on the website. The only category, which is exempt from VAT, is children's clothing.

Questions can be directed via email through Consumer Relations at [email protected], or by mail to Fender Sales BV Tradeboulevard 4, 4761RL Zevenbergen, Amsterdam The Netherlands. These terms will be governed by the laws of the Netherlands.

Your Privacy

Click HERE to read privacy policy.

PROMOTIONS

VOUCHER CODES & DISCOUNTS

If you have received a voucher code for use on Jackson.com, the following terms and conditions apply in addition to the terms and conditions of the specific code:

• Voucher codes cannot be applied to previously placed orders.
• Voucher codes that offer a % off cannot be combined with other percentage off promotions or promos, with the exception of; * Free delivery promotions
• Voucher codes are not transferable or redeemable for cash or credit.
• Your voucher code may not be applicable to all items available at Jackson.com.
• To apply a voucher code, you must enter it prior to completing the order.
• Voucher codes may only be used once, unless otherwise noted.
• Jackson reserves the right to cancel or modify discounts and coupon promotions at any time.